Welcome to Agent Activity Tracking, where cutting-edge technology meets streamlined communication. Our platform is expertly designed to allow you to oversee and coordinate the tasks and statuses of your contact center agents, ensuring optimal workflow productivity. Whether you’re a start-up or a thriving enterprise, Agent Activity Tracking has got you covered.
Track the activities and progress of contact center agents in real-time, ensuring a comprehensive understanding of your contact center operations. Download deal details with Analytics Export and load into your CRM.
Monitor live calls to ensure adherence to protocols and maintain quality standards, while providing valuable training and support to your agents. Track Call Outcome Categorization to ensure your marketing efforts are successful.
Deliver timely coaching to agents during live calls without being heard by customers, to enable prompt feedback and guidance in a professional manner.
Maintain a precise record of customer interactions by recording calls for professional quality assurance, training, and compliance purposes.
Efficiently manage your contact center operations by allocating designated tasks or responsibilities to groups of agents with professionalism.
Effortlessly integrate Agent Activity Tracking with a range of software applications or platforms via Zapier, Direct Integrations, or our API. This guarantees that you can benefit from your current systems and workflows while maintaining a professional approach.
Utilizing Agent Activity Tracking allows for real-time monitoring and management of contact center agents' tasks and statuses, ensuring a professional and efficient experience for your audience.
Our platform has been meticulously designed to seamlessly integrate with your current systems and workflows, allowing you to utilize your existing contact data and communication channels to their full potential. Or utilize our Feature Rich Inbox for all sales and support needs.
Our Agent Activity Tracking solution is fully customizable, providing tailored solutions for businesses of all sizes – from small enterprises to large corporations.
Our company places great importance on compliance and strives to ensure that our platform adheres meticulously to all relevant regulations in a professional manner.
Interested in monitoring and effectively managing your contact center operations? Join Agent Activity Tracking now and enjoy seamless real-time tracking of tasks and agent status with professional ease and efficiency.
Increase revenue and boost engagement by action-oriented delivering personalized messages.
Unlimted is a responsible use company. Our customers are required by our Terms of Use to comply with all applicable laws and regulations. If you received an unwanted voicemail from one of our customers, please report it to [email protected].
