Real-Time Audio Enabled in Web Browsers through WebRTC

Welcome to WebRTC (Web Real-Time Communication). Our platform offers advanced technology for seamless communication. It is designed to enable real-time audio through web browsers, allowing users to initiate calls within applications using headsets. Regardless of the size of your business, WebRTC is the ideal solution to meet your needs.

Features

Web RTC

Facilitate seamless audio communication in web browsers and allow users to initiate top-quality calls within applications using state-of-the-art headsets.

Click-to-Call

Facilitate telephone communication with seamless integration of clickable links or buttons, frequently employed in web-based applications.

Automated Dialing

Streamline your calling process with our professional automated phone dialing system, eliminating the need for manual intervention.

Predictive Dialing

Efficiently connect agents through live calls using a professional predictive dialing system that accurately forecasts agent availability.

Customer Relationship Management (CRM)

Effectively handle and streamline lead communications throughout the complete sales process.

Call Tracking

Effectively assess and analyze both inbound and outbound phone interactions for valuable insights.

SMS Tracking

Efficiently analyze data pertaining to sent and received SMS messages for comprehensive communication analysis with a professional touch.

Conversion Tracking

Assess the effectiveness of lead conversion into customers through extensive evaluation and analysis.

Feature-Rich Inbox

Efficiently manage various communication channels through a comprehensive digital inbox.

Why Choose WebRTC?

Efficiency

WebRTC allows for real-time audio communication within web browsers, providing a professional and streamlined experience for your audience.

Integration

Our platform is engineered to seamlessly integrate with your current systems and workflows, empowering you to optimize your existing contact data and communication channels with ease.

Flexibility

Whether you are operating a small business or a large enterprise, WebRTC is flexible and customizable to align with your distinct objectives and requirements.

Compliance

Our platform strictly adheres to all relevant regulations, as we take compliance very seriously.

Get Started with WebRTC Today!

Experience the benefits of real-time audio in your web applications with ease and efficiency by signing up for WebRTC today.

Web RTC FAQ

Haven’t found what you were looking for?

Web RTC (Web Real-Time Communication) is a cutting-edge technology that allows for seamless audio and video communication directly within web browsers. In call center environments, it enables efficient and professional agent-customer interactions, ultimately resulting in enhanced customer satisfaction.

Web Real-Time Communication (WebRTC) empowers call center agents to handle customer inquiries via their web browsers, eliminating the requirement for specialized software or hardware. This accessibility enables agents to operate remotely or from numerous locations, thereby enhancing flexibility and operational agility in a professional manner.

Web RTC can be smoothly integrated into pre-existing call center software and workflows to boost agent productivity and simplify customer interactions. Embedding Web RTC capabilities into CRM systems or agent desktop interfaces can help call centers enhance their professionalism.

Web RTC empowers agents to interact with customers in real-time audio and video conversations, promoting tailored and effective communication. Through visual demonstrations, expedient issue resolution, and prompt addressing of customer inquiries, agents can deliver superior customer satisfaction.

Web RTC prioritizes security and encryption protocols to protect sensitive customer data and meet industry regulations. It uses top-tier encryption standards like DTLS and SRTP to secure audio and video transmissions, ensuring the confidentiality and integrity of communication channels.

 

    • WebRTC technology is widely used in call centers for professional purposes:

 

    • Supporting videos for resolving complicated issues

 

    • Guiding users through online processes using screen sharing and co-browsing

 

    • Conducting remote training and coaching sessions specifically for call center agents

 

    • Collaborating through virtual meetings and team activities among geographically distributed agent teams

 

    • Escalating requests to human agents when necessary by integrating with chatbots and virtual assistants